Shipping & returns
Plain and simple.
Shipping
- Australia Post: flat A$10.20 per order, anywhere in Australia.
- Free porch pickup in Darwin: choose it at checkout. We'll email you the pickup address and a time once your order is packed.
- Dispatch: orders are packed and posted within 2 business days.
- Delivery: once it's posted, delivery times are up to Australia Post. You'll get tracking by email.
- We only ship within Australia for now.
Change-of-mind returns
- Changed your mind? Email us within 14 days of receiving your order.
- Items must be unworn, in original condition and packaging.
- For hygiene reasons, we can't accept change-of-mind returns on earrings.
- You pay the return postage. We refund the item price to your original payment method once it arrives back with us.
Faulty or not as described
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If something arrives damaged or develops a fault, email us a photo at [email protected] and we'll sort it out. Nothing in our change-of-mind policy limits these rights, and earrings are covered too.
Payments
Checkout is handled securely by Stripe. We never see or store your card details.